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Shipping & Returns

EXCHANGES/RETURNS

Q: What’s your exchange/return policy?

A: We hope you love what you’ve purchased, but if there’s an issue or you’re not 100% satisfied, return your item(s) back to us by mail.

Please save the invoice you received with your package. It’s your receipt in case you need to exchange/return your item(s)!

All clearance items purchased on SnapSkull.com are final sales and cannot be exchanged or credited.
Merchandise cannot be returned if washed, worn or altered.
Exchanges/returns must be initiated within 7 days of the purchase date listed on the front of your receipt. SnapSkull items sell quickly, so contact us as soon as possible to make exchanges.
Allow 2-4 weeks for processing exchanges/credits.
You are responsible for selecting your preferred shipping carrier and method. We recommend using one that can be insured and tracked. SnapSkull is not responsible for lost or damaged packages.
Please contact Customer Service at 1-888-364-6622 for a Return Authorization #.


Q: How do I exchange something?

A: Contact SnapSkull Customer Service at 1-888-364-6622 for a Return Authorization #.

Return your item(s) by filling out the fields in the return form that’s printed on the back of your order invoice.
Pack your return securely, in the original package if possible, and include your completed return form. Do not tear off the bottom of the invoice. We need the entire form to identify the order.
You will not be reimbursed for your original or return postage.
You will not receive a refund for your return until we receive your returned item.
You will not be charged a shipping fee for your exchange, unless you request upgraded shipping.


Q: How do I return something?

A: Return your item(s) by filling out the fields in the return form that’s printed on the back of your order invoice.

Pack your return securely, in the original package if possible, and include your completed return form. Do not tear off the bottom of the invoice. We need the entire form to identify the order.
You are responsible for selecting your preferred shipping carrier and method. We recommend using one that can be insured and tracked. SnapSkull is not responsible for lost or damaged packages.
You will not be credited for your return or original postage.
You will not receive a credit for your return until we receive your returned item. Allow 2-4 weeks for processing and 1 to 7 business days to receive your credit.
Still have questions? Email us at info@snapskull.com. Or, give us a call at 1-888-364-6622

 

Q: If I return merchandise, how long will it take to receive my credit?

A: We'll process your credit as soon as we receive your returned merchandise in our warehouse. Typically, the purchase amount will be restored to your account in 1 to 7 business days, depending on our warehouse credit departments timeline. If you paid for your purchase with a SnapSkull gift card, a new gift card will be sent to you in the amount of the merchandise returned. You will not be reimbursed for your original or return postage.



SHIPPING

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.


 

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